It’s all too easy for retailers to fall into the turnover trap — a few employees leave, some others follow suit and suddenly you have a reputation for employee attrition. Without effective workforce management, employee attrition can become detrimental to an organization.
As demand for hourly workers has increased over the last five years, employee turnover rates have spiked. With major retailers like Walmart offering more generous packages to part-time associates and the rise of the gig economy with on-demand services like Uber, workers have more hourly work options than ever before. Retailers who rely on hourly workers now find themselves cycling through four phases of constant turnover: