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Digital transformation in retail: Business challenges as shopping becomes increasingly automated

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By Dan Patterson

 

Mike Zorn, VP of workplace strategy for employee engagement firm WorkJam talked with TechRepublic’s Dan Patterson about how retail companies will have to adapt to demands from consumers who are highly educated about products, and want a more personalized shopping experience.

 

Watch the video above or read the full transcript of their conversation:

 

Read more.

 

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