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Jeana is Chief Operating Officer at San Francisco-based CoverHound, an insuretech company that delivers innovative platforms to help consumers and businesses easily compare and purchase P&C insurance online. Jeana oversees marketing, strategic partnerships, call center operations and end-to-end customer satisfaction. Her expertise includes overall customer experience, branding, customer acquisition and retention, business development, P&L management, and call center/retail operations. Jeana is results driven, consumer focused and extremely execution oriented. She is passionate about building high performance teams, efficient operations and great company cultures.